‘We are passionate about your success and provide value to those we serve’

Our Mission


Our Mission is to provide exceptional outsourcing solutions, delivering efficiency, innovation, and value for our clients, while fostering a culture of excellence and growth within our organization.

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Our Core Values

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Gold Lens Flare

Integrity

Results

Trust

We believe in honesty, transparency, and doing what's right, even when no one is watching. Integrity is at the heart of everything we do.

Passion

Passion drives us to innovate, create, and persevere. We are deeply committed to our work and enthusiastic about making a difference.

We believe in honesty, transparency, and doing what's right, even when no one is watching. Integrity is at the heart of everything we do.

We value and uphold the trust placed in us by our stakeholders. Trust is the cornerstone of our partnerships and collaborations.

Compassion

Compassion is the backbone of strong relationships and understanding.

Our Sister Companies


GKPS is in association with the following partnering companies:

About GKPS

Global Knowledge Process Solutions (GKPS, Inc.) began Business Process Outsourcing (BPO) operations in Jamaica in March 2017 and temporarily closed in June 2021. GKPS reopened and expanded our services in September 2023.



We are located in Kingston, Jamaica. W.I.


Our primary goal is to innovate and support your business for success.


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WHY GKPS

One-Stop Outsourcing Partner: By offering a variety of outsourcing services, we simplify your vendor management and provide comprehensive solutions under one roof.

Proven Experience: Our extensive BPO background ensures that you are working with a trusted partner that knows how to deliver results.


Exceptional Solutions: We focus on innovation to provide tailor-made solutions that can transform your business, enhance customer experiences, and boost performance across various sectors.

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OUR SERVICES

Business Process Outsourcing

Customer Support

We manage various aspects of customer support, including answering inquiries, resolving complex issues, and providing information about products and services through inbound voice mode of contact.


Sales (Lead Generation)

Outbound lead generation services. Attract and identify potential leads for online sale companies.



Knowledge Process Outsourcing

Through our highly skilled and professionally qualified staff, we provide services in higher education recruiting, market research, medical services research, accounting and finance, and data management.


Legal Processing Outsourcing (LPO)

Our services include legal accounting, contract drafting review and management, document review and drafting, legal research and writing, data analysis and management, along with contract management.


Higher Education Recruiting Services

We have identified, attracted, and enrolled over 2000 qualified students for the University of the Commonwealth Caribbean .

Information Technology

Outsourcing

We provide services such as software development and testing, front and back-end development, and network management.


Cybersecurity

Implement security measures to protect client data and systems from cyber threats. This includes firewall setup, intrusion detection, and security audits.


Cloud Services Management

We manage and optimize cloud resources, ensuring cost-efficiency and scalability.


Our Current Vacancies

Join us in shaping the future of customer-centric solutions and take the next step in your career with GKPS. Explore our vacancies below and embark on a journey of growth, innovation, and excellence.

Outbound Call Center Agents

We are looking for motivated individuals who excel at building rapport over the phone and have a passion for meeting and exceeding sales targets to join our Outbound Call Center team.

Inbound Call Center Agents

Inbound Call Center Agents are the first point of contact for our valued customers, providing exceptional assistance and resolving inquiries with professionalism and empathy. If you're passionate about customer service, consider joining our Inbound Call Center team.

Customer Service Representatives

Customer Service Representatives play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing informative solutions. Join our team of Customer Service Representatives and provide excellent service to our clients.

GET IN TOUCH!

Contact us today to discuss your needs and how we can assist you.

Contact Info

If you have any questions or suggestions, please feel free to provide us with your feedback.


We greatly appreciate it!


Global Knowledge Process Solutions, Inc.

17 WORTHINGTON AVENUE,

Kingston 5, Jamaica


gkpsmanager@gkpsglobal.com

© 2023 Global Knowledge Process Solutions. All rights reserved