‘We are passionate about your success and provide value to those we serve’
OUR SERVICES
Comprehensive Customer Service
Our dedicated customer service team excels in handling a diverse range of inquiries, concerns, and feedback from both clients & partners.
We prioritize delivering a personalized and tailored approach in every interaction, with the aim of maintaining and enhancing the positive perception of our brand.
Customer Feedback Mechanism
Our commitment extends beyond issue resolution; we value gathering insights from client and partner experiences.
To achieve this, we will implement a robust customer feedback mechanism, capturing feedback to comprehensively understand their journey with our services.
Technical Support
Our technical support division is fully equipped to tackle any technical queries or issues that may arise.
We are deeply committed to ensuring that the onboarding process is executed with precision and that it is closely monitored thereafter.
Multichannel Support
Recognizing the diverse preferences of our customers, we offer assistance through various channels such as phone, email, and live chat.
This ensures that clients and partners can reach out to us using their preferred mode of communication, enhancing accessibility and responsiveness.
Sales Assistance
At the heart of our operations lies a commitment to drive revenue growth through tailored sales support. Our proactive sales team is not only quick to respond to inquiries but also adept at guiding clients through product exploration.
We go beyond mere transactions by strategically suggesting complementary offerings that enhance the overall value proposition for our clients.
Market Research and Analysis
To stay competitive and align with industry dynamics and customer preferences, we conduct regular market research. This informs refined sales strategies, identifies emerging opportunities, and ensures our continued competitiveness.
By staying proactive and informed, we anticipate trends, address challenges, and strategically position ourselves within the dynamic business landscape.
WHY GKPS
One-Stop Outsourcing Partner: By offering a variety of outsourcing services, we simplify your vendor management and provide comprehensive solutions under one roof. |
Proven Experience: Our extensive BPO background ensures that you are working with a trusted partner that knows how to deliver results. |
Exceptional Solutions: We focus on innovation to provide tailor-made solutions that can transform your business, enhance customer experiences, and boost performance across various sectors. |
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ABOUT GKPS
Welcome to Global Knowledge Process Solutions (GKPS, Inc.), where innovation meets excellence in Business Process Outsourcing (BPO).
Our founders, Dr. Winston Adams and Mrs. Geraldine Adams, have been trailblazing entrepreneurs since 1992 when they founded the Institute of Management Sciences. This institution evolved into the esteemed University of the Commonwealth Caribbean, Jamaica's largest privately-held higher education institution.
With a proven track record of leadership and vision, our founders bring unparalleled expertise and insight to GKPS.
In March 2017, GKPS began its BPO operations in Jamaica, marking the start of a transformative journey in delivering top-tier services to clients worldwide. Temporarily closed in June 2021, GKPS underwent a strategic reevaluation, emerging stronger and more dynamic than ever.
In September 2023, we reopened our doors, expanding our services and reaffirming our commitment to driving success for our clients.
Located in Kingston, Jamaica, W.I., GKPS is strategically positioned to provide cutting-edge solutions tailored to meet your business needs. With a legacy rooted in excellence and a forward-thinking approach, we stand ready to innovate and support your business for success.
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Our Mission
Our Mission is to provide exceptional outsourcing solutions, delivering efficiency, innovation, and value for our clients, while fostering a culture of excellence and growth within our organization.
Our Core Values
Integrity
Our commitment lies in honesty, transparency, and doing what's right, even when no one is watching. Integrity is the essence of our every endeavor.
Trust
Valuing and upholding the trust placed in us by our stakeholders is paramount. Trust forms the cornerstone of our partnerships and collaborations.
Results
Fueled by our unwavering passion for what we do, we firmly believe that results matter, driving us to exceed expectations and set new standards of excellence every day.
Passion
Passion drives us to innovate, create, and persevere. We are deeply committed to our work and enthusiastic about making a difference.
Compassion
Compassion is the backbone of strong relationships and understanding.
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AFFILIATED Companies
University of the Commonwealth Caribbean | SPECTRUM Capital Partners | RE/MAX Elite Realty
Our Current Vacancies
Join us in shaping the future of customer-centric solutions and take the next step in your career with GKPS. Explore our vacancies below and embark on a journey of growth, innovation, and excellence.
Outbound Call Center Agents
We are looking for motivated individuals who excel at building rapport over the phone and have a passion for meeting and exceeding sales targets to join our Outbound Call Center team.
Inbound Call Center Agents
Inbound Call Center Agents are the first point of contact for our valued customers, providing exceptional assistance and resolving inquiries with professionalism and empathy. If you're passionate about customer service, consider joining our Inbound Call Center team.
Customer Service Representatives
Customer Service Representatives play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing informative solutions. Join our team of Customer Service Representatives and provide excellent service to our clients.
GET IN TOUCH!
Contact us today to discuss your needs and how we can assist you.
Contact Info
If you have any questions or suggestions, please feel free to provide us with your feedback.
We greatly appreciate it!
Global Knowledge Process Solutions, Inc.
17 WORTHINGTON AVENUE,
Kingston 5, Jamaica
gkpsmanager@gkpsglobal.com
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